WNSGlobalServices

Gauging Customer Feedback - Are You Doing It the Right Way?

Today’s customer, who is spoilt for choice and looking to maximize value for every product or service bought, is hard to please. Organizations today are pulling out all the stops to understand how satisfied the customer is and what can be done to proactiv... Read >

Formulated lifetime model for agency compensation to boost sales productivity

The client is a leading insurer selling auto and home insurance products through a network of independent agents and brokers. According to the comScore 2011 online automobile insurance report, while the most frequently used method of initial auto insur... Read >

Driving Impact to General Insurers:Efficiencies in the Claims Process and Reduced Fraud Leakage

The Current Scenario General insurers today face the mammoth task of generating returns, while at the same time securing the faith of their investors. It is important that insurance companies look at reducing needless spend on claims (otherwise known as... Read >

Increase Claims Recovery with Subrogation Outsourcing: Drive Profitable Growth

Property and casualty insurers have faced several challenges in the recent past – increased pressure on pricing, dwindling investment yield, weak demand and severe underwriting losses. According to the 2011 Deloitte Report, Driving Operational Excellence ... Read >

Delivering faster and higher quality research for an information provider.

The Client Our client is one of the world's premier sources for pharmaceutical and biotech analysis delivering exclusive, trusted commercial insight into industry performance to investment banks, consulting firms, and pharmaceutical and biotech compani... Read >

Transforming revenue cycle operations for a top specialty home medical equipment supplier.

Client Profile A global leader in specialty home medical equipment with a sales force that services thousands of medical practitioners and patients. Products include: High-end medical devices that require verification of insurance benefits and pre-auth... Read >

How outsourcing can help the airline and travel industry prevent online fraud

The resignation of Alibaba's Chief Executive Officer last month due to insufficient fraud controls in the company has set off alarm bells across management circles in every online market. An internal investigation found that 2,000 sellers on the Alibaba s... Read >

Supply Chain Flexibility Are you ready to dance?

As the world watched the captivating fireworks and synchronized movements of hundreds of performers at the Beijing Olympics, the logistics industry was grappling with its own synchronization efforts behind the scenes to keep critical supply chains in moti... Read >

Nearshoring to Bucharest Say ‘Salut

Besides multilingual services capabilities, Bucharesters inherit strong mathematical and analytical skills. This is what makes the city an adorable outsourcing location, not only to the companies that operate in the same time zone, but also to the ones se... Read >

Single-tower BPO deals -and outsourcing success

While multi-tower outsourcing engagements – in which a range of functions such as F&A, HR, IT and contact center are bundled into one contract awarded to a single provider – may seem an effective way to quickly reduce costs due to economies of scale and p... Read >

Business Process Utility -The emerging plug-and-play model in Finance and Accounting Outsourcing

As companies look for ways to derive more value from their outsourcing initiatives, BPU (Business Process Utility) is emerging as an option. By aligning people, process and technology, the BPU delivery model is most suitable for transactional processes th... Read >

Outsourcing Research and analytics processes can help gain actionable insights across every corporat

Think about the retail company that sends you coupons for products you always intended to buy on your next shopping trip, the telecommunications company that proposes a special six-month deal on bundled phone, cable television and high-speed internet just... Read >

The current state of knowledge processes

No two companies execute knowledge processes – or research and analytics-based support for all aspects of corporate decision making – in quite the same way. Rather, in various shapes, flavors and forms, they execute them via three methods: internal roles,... Read >

Becoming a knowledge competitor via Knowledge Process Outsourcing (KPO)

The advantages of implementing knowledge process outsourcing (KPO) vary according to the aspiration of the organization. If a company already drives its decisions with knowledge, KPO can help more efficiently and cost effectively retain competitive advant... Read >

Changing the knowledge centricity game

Changing the knowledge centricity game Organization, culture, skills, talent, tools, standardization – together all these challenge a company's ability to become a true knowledge competitor. But organizations that seek to make rapid, substantive change a... Read >